As more and more nations are feeling the effects of the
COVID-19 virus, virtually every aspect of our lives have been impacted in one
way or another.
To decrease the speed at which the virus spreads, social
distancing, curfews, and in some areas commercial business shutdowns of all but
essential services have become the norm.
The economic impacts of this global pandemic are enormous
and are forcing quick action by governments around the world to provide relief
for citizens, while also providing protections against the virus.
As the pandemic spread into the Western hemisphere, the
government of Honduras found it necessary to announce a national-level curfew would
be starting on the night of March 16th.
At this same time, banks
in the country were asked to find ways to assist businesses with providing financial
relief in the form of salary advances to their employees during the pandemic. A handful of banks were able to do this as a
teller transaction. However, Banco
Atlantida, the largest bank in Honduras, and a long-time customer of Euronet,
wanted to go the extra mile for their customers.
The bank has the largest ATM fleet in Honduras, with over
450 ATMs at locations throughout the country.
Banco Atlantida’s leadership had the idea that by making the salary
advances available at the ATM, not only would it be more convenient for their
customers since ATMs have 24-hour availability, but it could be potentially
safer for their customers since ATM transactions don’t require face-to-face
contact and would be in line with social-distancing guidelines.
Recognizing the importance of the request, Euronet’s
software implementation team committed to deliver the transaction even though
the project posed a significant challenge due to the quick turnaround and
resource constraints, as well as the fact that this new transaction had
implications for other ongoing projects and dependencies. Despite
these challenges, with a true team effort and a determined mindset the project
was delivered successfully in time for the new salary advance transaction at
the ATM to be available at the start of the curfew.